You probably have a collection of preset rules to determine the best carrier and package for an order. Something like; 'if less than 1lb, ship with USPS First Class Mail' or 'if 4 cases and going to California, use big box and ship with FedEx Ground'.

While these rules might be accurate 60-70% of the time, when they're not accurate it can cost you a lot of money. The problem is, your team doesn't have enough time to find the optimal package and manually rate shop for every order. This is where String comes to the rescue.

String knows all of your products, packages, and carrier options so when a new order comes in we can intelligently choose the best options in real time. This means instead of being accurate 70% of the time, you are getting the best possible rate 100% of the time.

That way, you spend the least amount possible on shipping and improve your bottom line!

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String creates and shares savings reports so users like you have deep insight into your logistics operations. We equip you with details on every order so you have a full picture of how your business is performing and where you can improve.

Every savings report comes with the dimensions and weight of the packages you shipped, the delivery address of the shipment, the best rate available from each carrier, and the selected service option.

You can use these reports to understand pricing from different carriers, negotiate new rate cards with them based on real world data, and get a better sense of what factors influence your shipping costs.

Getting started with String is fast and simple! We only need access to a few critical components to start working.

1) We connect to your carrier accounts.
2) You connect to our API or we connect to your ShipStation account.
3) We store the weights and dimensions of all of your products.
4) We store the weights and dimensions of your boxes.
5) We access the guaranteed delivery windows you offer to your customers.

No. String is purpose built to help you ship orders to your customers as fast as possible while also saving money.

String uses AI to provide the most accurate estimation of a shipments time-in-transit. If a service will not arrive to your customer within the time frame you establish, String filters it out.

Implementing String does not effect your delivery time and can even be used to improve delivery speed.

String uses our proprietary bin packing AI algorithm to predict the optimal box for each order.

To do that, we keep track of the dimensions and weights of all of your products and packages. We then attempt to pack all of your items into the smallest box possible using an infinite amount of orientations.

Do you have products with special packing requirements? No problem! String keeps track of these requirements so your orders are packed exactly how you want them to be.

Add new products or packages anytime with ease and rest assured that no matter how many different products you have, we'll always find the optimal package for them.

Pricing:
Your charged a platform fee every month which covers a base amount of shipments. Above that threshold you are charged a fee per shipment. The amortized cost of the savings generation fee and per shipment fee decreases with higher volume plans. You can select your plan and see exact pricing options after making your account.

Money Back Guarantee:
You get a 30-day money back guarantee with every plan to see if String is a good fit for your business. If you decide String is not a good fit for your business after the first 30 days, contact within 5 business days for a full refund.

Cancellations:
You may terminate your selected subscription plan at any time.  Any cancellation or termination of this agreement will result in the balance of accrued fees during the billing cycle being due and payable immediately. No penalty or additional fees will be added to your bill.

Changing Plans:
You may change your subscription plan at any time. The changes will be reflected in the following billing cycle. Because String uses usage based billing, you will need to contact a String representative to change plans.

Refunds:
String only offers refunds for our Savings Guarantee. Please refer to the Savings Guarantee section for more info.

Terms and Conditions:
For more information about our subscription usage and billing policy, please read our terms of service.
https://www.meetstring.com/terms-and-conditions

String guarantees net positive savings on your monthly shipping expenditures as a result of using the Service. Should you, the customer, calculate a net saving that is not positive, defined as the savings garnered from utilizing String's Service minus the monthly fee paid to String's Service, you are entitled to a full refund of your monthly fee for that specific month. To qualify for this refund, the following conditions must be met: Minimum Shipments: The number of shipments processed through String in the month for which a refund is requested must be equal to or greater than the number of shipments covered by the monthly platform fee based on the subscription plan you have selected. This ensures fair usage and eligibility for the Savings Guarantee. Savings Calculation: Savings are calculated based on the difference between the cost of the pre-selected shipping option the Customer has for an order in ShipStation and the option selected by String. If no pre-selected option exists in ShipStation for a particular order, the savings will be calculated as the difference between the second cheapest option and the option that String selected. Rules Based Override: If a Customer defined rule is used to select a shipping option in ShipStation that results in no net savings or negative savings, net savings will be calculated as the savings from removing the need for equivalent manual labor pegged at $0.30 per shipment. To request a refund under this guarantee, the customer must submit a claim within 30 days of the end of the month for which the refund is requested, providing detailed records of shipments and costs to verify the savings calculation. String reserves the right to verify these details and may require access to the customer’s ShipStation account to review the pre-selected shipping options and savings calculations.